Menu Navigation: iRequest → New Request

This screen serves as a valuable platform for both students and staff to submit requests across various departments, such as certificates, exams, fees, labs, sports, and more. They can easily initiate a new request by clicking on the “Create New” button located at the top-right corner of the screen. To ensure a smooth and efficient process, please make sure to provide all the necessary information in the designated fields while creating a new request

Once you have clicked on the “Apply” button to raise a request, it will be successfully submitted for processing. To keep track of the status of your request, you can use the filters available in the search criteria.

1. Department
2. Types
3. Raised by
4. From Date
5. To Date
6. Status

Menu Navigation: Communication → Alerts → Send SMS

onEdu is integrated with SMS gateways and can be used to push alerts to students, staff and parents. Open text SMS can be sent at present, but this may be discontinued in the near future based on TRAI govt regulations.

Else, templates can be setup and approved by TRAI for use on a regular basis.

Open Text SMS : Select the filter criteria to list the users that should get this SMS alert. You can use the following criteria.

1. College
2. Department
3. Program
4. To (Role)

You can then choose to select either all the users that meet the filter criteria by 'select all' or choose one or more of the users manually.

Template SMS : This will become the norm going forward as TRAI tightens the regulations in sending open text SMS. The selection criteria is the same as above.

Along with the results, the available and active templates are returned. You can only select one of the templates available there for an SMS. Template message may contain variables that can be used to tailor the message for specific situations. For example, see the screenshot below.

Menu Navigation: Communication → Alerts → Manage Circulars

Circulars can be sent to various stakeholders in onEdu.

onEdu allows search of previous circulars by the following criteria:

1. From Date
2. To Date

Circulars that meet the search criteria are returned in the results.

Each one can be further clicked through to view the details, or unpublished or deleted.

New circulars can be created in onEdu. The following screen shows the detail required in creating a new circular.

Once the message has been drafted, it can then be sent to selected users in onEdu. See screen shot below.

Menu Navigation: Communication → Alerts → Reset Password

Password of any user can be reset by the administrator role, as long as the user has a valid mobile phone number. Passwords that have been reset are automatically generated as six digit numbers and sent by SMS to the mobile phone associated with the user.

Users can be selected by using the following filter criteria:

1. College
2. Department
3. Program
4. Section
5. To (Role)

Once the above filter criteria is selected, administrator can choose to select one or more or all users that meet the filter criteria and reset the password.

Menu Navigation: Communication → Reports → SMS Sent Report

This report lists the SMS that have been sent out of onEdu. SMS report can be run using the following search criteria:

1. Recipient ID (login username of the user)
2. Name
3. Mobile Number
4. Status (In Progress, Successful, Failure)
5. Department
6. Section
7. From Date
8. To Date

Search results are displayed in a tabular report with the following columns.

1. S.No
2. Date and Time
3. Recipient ID
4. Name
5. Mobile
6. Message
7. Status
8. Credits
9. Sent by

Menu Navigation: Communication → Grievance Cell

A grievance can be entered by any stakeholder. It is automatically sent to the grievance cell members that have been setup earlier.

A grievance is just a short and quick text that can be entered into an text area in the web application of onEdu.

Menu Navigation: Communication → iRequest List